The current practice is to submit all relevant documents in hardcopy for an application. With KUS portal, most documents will be submitted in soft-copy. However, original signed hard copy papers are still required for submission to local authorities.
A notification of the application status and the outstanding requirements will be sent to the applicant`s login dashboard in KUS Portal and via email to notify if applicant`s further action is required.
KUS can be contacted at +608-838 3351 / 3314 and the applicant will be transferred to the person in charge of KUS Portal for troubleshooting of the problems faced.
Yes, payment can be made through KUS e-Application Web Portal using online banking or credit cards. If you have made offline payment such as cheque, kindly email us the proof of bank-in slip.
A permit will take approximately 3-4 weeks after initial payment is made by applicant and complete documentation is submitted to the Local Authority. This timeline is subject to all obligations being fulfilled by the applicant:
Payment of security bond (Wang Amanah) to Local Authority
Payment of "Wang pemprosesan" to local authority (if require)
Complete submission of documentation (Insurance, Work schedule, Method Statement, etc.)
No, all documents will now be uploaded through the KUS Portal for records. Nevertheless, local authorities still require some original signed hard copy documents to be submitted.
Applicants may track their progress and action required on their KUS portal dashboard. Alternatively, applicants may access tracking page and key-in the Application Number to view the status summary.
