Privacy Policy | KUS E-Application Web Portal

Welcome to Koridor Utiliti Sabah “KUS” Web Portal. This Privacy Policy explains what information KUS collects about you, when you visit or use the services of KUS, as well as ways we might use and the conditions under which we may disclose it to others.

This Privacy Policy covers both our online and offline collection of KUS’ services which encompass a comprehensive range of administrative processes and facilitations aimed at streamlining various aspects of infrastructure development including but not limited to managing permit applications, securing necessary wayleave permissions, and overseeing the coordination of UDM works on behalf of the applicant (“Services”).

Your use of the Services is also governed by the Terms of Use applicable in your region, which include provisions regarding limitations on damages, resolution of disputes, and the application of governing law. Please ensure a diligent review of this entire notice to ensure comprehensive understanding. It is equally critical to thoroughly comprehend the Terms of Use before engaging with the Services. Should any aspect of this notice be unclear, please do not hesitate to contact us for clarification.

1. Your Privacy Rights

1.1 This Privacy Policy describes your privacy rights regarding the Services encompassing the collection, use, storage, disclosing and protection of your Personal Data (defined in paragraph 3 below).

1.2 All definitions specified in the Terms of Use shall be applicable to this Privacy Policy unless otherwise stated. The terms of this Privacy Policy may be revised and/or updated by KUS without prior notification to you. We advise that you check with our website for this Privacy Policy on a regular basis.

1.3 This Privacy Policy sets out the Personal Data (as defined below) in accordance with the Personal Data Protection Act 2010 ("PDPA") and the laws of Malaysia, that the Services shall collect, store and handle. Please read this Privacy Policy to understand how KUS shall use the personal information collected from you. By providing your Personal Data to us, you are consenting to the collection, use, access, transfer, storage, disclosure and processing of your personal information as described in this Privacy Policy.

1.4 You accept the terms and conditions of this Privacy Policy when you use this website and when you register as a member and participate in any matches or competitions on this website. This Privacy Policy applies to all websites, property and the Services owned or operated by KUS.

1.5 Should you at any point in time decide to withdraw your consent to us in processing your Personal Data, you must do so by a written notice to [email protected]. You shall immediately thereafter cease the use of all of Our Services.

2. Our Commitment

2.1 We value your trust and we are committed to protecting your Personal Data. To ensure that you can make an informed decision and feel confident in supplying KUS with your Personal Data when using any Services, this Privacy Policy outlines our practices and the choices that you have concerning how your Personal Data may be collected and used by us.

3. What is Personal Data?

3.1 “Personal Data” means any information, whether recorded from any material information from which can be used to identify you as a natural person, directly or indirectly. Such information may be collected and processed by us, which may variously include, but is not limited to, the following:

(a) your name, age, date of birth, gender, race, ethnic origin, designation, identity card number, passport number, company’s or business’ name, and contact particulars including telephone numbers, residential addresses and email address;
(b) details, information and contact particulars of your family, relatives or related parties;
(c) information in connection with any products and services which you may have purchased from us or registered your interest with us for purchase, enquiry, updates, information etc;
(d) your image and photo, by way of video surveillance installed in some parts of our premises as part of our security infrastructure;
(e) your network usage data and other information gathered automatically by our computer systems, including your computer IP address, links visited, and other activities conducted online or using our computer system;
(f) Personally Identifiable Information (PII) as defined by international privacy laws or standards;
(g) sensitive personal data disclosed by you which are necessary for purposes of performing any obligation in relation to employment, for purposes of protecting vital interests of yourself and other person, for law enforcement purposes, for medical purposes which may include but not limited to biometric data such as finger print, religious belief, health condition, dietary requirement, commission or alleged commission of any offences and other necessary sensitive personal data required by law; and
(h) any other personal data required from you for the purposes set out in this Privacy Policy.

4. Where do we collect Personal Data?

4.1 To ensure the proper use of this website, we are required from time to time to collect your Personal Data from sources made available by you to KUS.

(a) When you register a User Account, we collect details of your name, company name, e-mail address and password according to your input.
(b) Upon your first login after creating your profile, we may request additional Personal Data from you, such as company registration number, SST registration number, address, telephone number, first and last name, Mykad or passport number, bank account details, and copies of your company statutory documents
(c) Other than your personal information obtained from you directly (as detailed above), we may also obtain your personal information from third parties we engaged or are connected with (utility provider, developer, consultant, contractor or authority), and from such other sources where you have given your consent for the disclosure of information relating to you, and/or where otherwise lawfully permitted.

5. What Personal Data is processed in connection with the Services?

5.1 We will process your Personal Data for different purposes. The list of purposes and legal basis for processing Your Personal Data are as follows:

(a) Monitoring and analysis the use of the Services by Users;
(b) Measure the audience of the website;
(c) Sending targeted commercial offers by email;
(d) Sharing information with utility providers, authorities, vendors and contractors;
(e) Reply to a request from of an administrative authority or a judicial authority, in compliance with the legislation in force.

6. Who are the recipients of your data?

6.1 We may transmit your Personal Data to our processors and partners for it to be processed, according to our instructions.

6.2 The recipients of your data may be comprised of including but not limited to the following:

(a) Government agencies;
(b) Website moderation service;
(c) Computer security service of the website;
(d) Police authorities in the context of judicial requisitions concerning fraud or any other legal grounds;
(e) Administrative and judicial authorities concerning requests related to the investigation or the identification of a person, in strict compliance with the legislation in force; and
(f) The companies, subsidiaries and affiliates, of the group.

6.3 We also work with data processors for the following operations:

(a) Computer hosting;
(b) Computer security;
(c) Collection of customer opinions;
(d) Statistics analysis; and
(e) Email management.

6.4 We do not sell your Personal Data to any advertisers or any third party. We will only use your Personal Data to display relevant advertisements, based on your marketing preferences. We make reports related to the advertisement campaigns, in particular statistics, without any reference or information related to the Personal Data of visitors or users of the website. You can also block advertising cookies in the dedicated “cookies” page.

7. Sharing your Personal Data

7.1 We will not intentionally disclose or share any Personal Data about you to third parties without your consent, except where we act in good faith, believe that such disclosure is necessary in order to comply with applicable law or contractual provisions in our Terms of Use or to enforce the Terms of Use or where such disclosure is expressly permitted under the Terms of Use.

7.2 When we share your Personal Data, we will reasonably ensure that our third party providers process your Personal Data safely and in accordance with this Privacy Policy and with the applicable laws.

8. Your Obligations

8.1 You are responsible for providing us accurate and complete Personal Data and any other person whom you have permission to disclose the Personal Data and for the purposes of updating such Personal Data as and when it becomes incorrect or inaccurate. This obligation is a condition to the provision of our Services to you and/or any other person authorised or permitted by you or your organisation/company to use the Services.

9. What If Personal Information provided by you is incomplete?

9.1 Where indicated (for example in registration/application forms), it is obligatory for you to complete and accurately provide your Personal Data to enable the processing of your application for our Services. Should you decline to provide such obligatory personal information, we may not be able to process your application or provide you with our Services.

10. Your Rights to Access and Correct Your Personal Information

10.1 We may assist you to access and correct your personal information held by us. If you wish to have access to your personal information in our possession, or where you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading or where relevant, not up-to-date, you may make a request to us by contacting the Services via the contact details provided below.

11. Cookies

11.1 We will collect information about your use of our Services from cookies. Cookies are packets of information stored in your computer which assist your website navigation by customizing site information tailored to your needs. Cookies alone do not identify the individual user, just the computer used. You are not obliged to accept cookies. If you are concerned, you can set your computer either to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. However, rejection of cookies may affect your use of our websites as we will be unable to personalize aspects of your use of the website.

12. User rights in relation to personal data which we process related to you

12.1 Please be informed that this Privacy Policy applies solely to the Services and does not apply to any third-party websites you may access from the website. You have the following rights over the way we process personal data relating to you. We aim to comply without undue delay, and within 14 working days at the latest. To make a request, please write to [email protected]

12.2 You may ask for a copy of the personal data we are processing about you and have inaccuracies corrected. We will use reasonable efforts to the extent required by the law of supply, correct or delete personal information held about you on our files.

12.3 You may also object to our processing of personal data related to you by either you can ask us to restrict, stop processing, or to delete your personal data if:

(a) Object you consented to our processing the personal data, have withdrawn that consent;
(b) We no longer need to process that personal data for the reason it was collected;
(c) You need the personal data to be deleted in order to comply with legal obligations or the personal data is processed in relation to offering a service; and/or
(d) The personal data was unlawfully processed.

12.4 Please note that certain features of the Services require the provision of your personal data, and where you do not provide such request or should you object to or withdraw your consent, we may not be able to provide with the Services.

13. Security of Data

13.1 We will use reasonable endeavours to ensure that your Data is not lost, misused, modified, authorized or accidentally accessed or disclosed, altered or destroyed (“Security Breach”). We will not be liable for any Security Breach beyond our reasonable control

14. Retention of your Data

14.1 The data provided to us will not be kept longer than it is necessary for the fulfilment of the purposes pursuant to this Privacy Policy and the Terms of Use.

15. Updates and Modification to Our Privacy Policy

15.1 We reserve the right to make changes in this Privacy Policy. We may amend this Privacy Policy from time to time and the updated version shall apply and supersede any and all previous versions, including but not limited to, leaflets or hard copy versions. We nonetheless encourage you to regularly review this Privacy Policy in order to take note of the ways and means of protecting your personal data. This Privacy Policy was last modified on the date indicated above.

16. Contact Us

16.1 You may contact us, for matters in relation to this Privacy Policy at [email protected].